How To Book & Pay

Payment FAQ's - Childcare Vouchers & Tax Credits.

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What is the Childcare Voucher Scheme?

The voucher scheme works by allowing you to buy childcare vouchers (which can be used to pay for childcare) directly from your gross salary - before tax and national insurance are deducted.

How do I book & pay by childcare vouchers?

Bookings can be made either online or by calling our friendly Customer Service Team on 0845 456 3233. When booking online, please select your childcare voucher provider from the dropdown list. If your provider is not listed, please select other and type in the name of the provider. Complete your booking by confirming voucher payment. This will provide you with a booking reference number to be used when processing your childcare voucher payment.

Do you accept all Childcare Vouchers?

Yes, we accept all Childcare Vouchers. If your provider is not currently registered with Fit For Sport, please request Fit For Sport via your providers website and we will be happy to complete and confirm their registration.

I have received a booking confirmation… yet I have paid using a childcare voucher.

Childcare Voucher payments may take up to 10 days to arrive. Confirmation of booking payment will be sent upon receipt of your childcare vouchers. Please note that voucher payments are only accepted for bookings made three days in advance.

I have paper vouchers, how do I pay?

Please send these to our Head Office, confirming your booking reference number. Please address this to the Customer Service Team. Click here to see our address.

I pay by Eden Red/Accor, do you have their Pin Number?

Voucher Voucher Number
Computer Share 8011476
Accor/Edenred P20123158
Care 4 71597065
Sodexo/Saycare 133281
Co-operative 85005835

Please note that vouchers take 3-5 working days to reach the Fit For Sport account. 

Can I claim my child tax credits?

Yes, you can! However, payment will be required in advance by credit card, debit card or childcare voucher. You can then submit your claim via HMRC. Click here for more information.

Cancelling of Booking by Customer

For cancellation of a booking, as of 1st September 2016, Fit For Sport will require 48 hours notice prior to the activity start date.
As Fit For Sport operates a no refund policy, customers who cancel their booking before the 48 hours notice period will receive a full credit note which will be placed onto their Fit For Sport account. No credit notes will be issued for activities which are cancelled within the 48 hours notice prior to the activity start date.
Fit for Sport Credit Notes are valid for 12 months from the date of issue.